Shipping Policy

We deliver within the United Kingdom and to selected international destinations. Available shipping options and charges are displayed at checkout before you place your order.

Preparing your order

Orders are usually dispatched within 1-2 days of payment confirmation, excluding weekends and UK bank holidays.

During launches and busy periods, preparation may take a little longer. If a significant delay affects your order, we will contact you.

United Kingdom delivery

UK orders are sent with DPD or Royal Mail, depending on the parcel and delivery address.

Delivery usually takes 2-4 working days after dispatch. Shipping charges and any applicable free-delivery threshold are shown at checkout.

International delivery

International orders are sent with DHL to the destinations available at checkout.

Delivery estimates and shipping charges depend on your destination and are displayed before payment. Customs clearance may extend the estimated delivery time.

Customs and import charges

Any import duties, local taxes and customs clearance fees not collected at checkout are payable by the recipient. DHL or the relevant customs authority may contact you to arrange payment before delivery.

Tracking your order

Once your order has been dispatched, we will send a confirmation email with tracking information where available.

Delivery details and changes

Please check that your delivery address and contact details are correct before placing your order.

If you need to make a change, contact hello@aolondon.co as soon as possible. We will do our best to help, although changes may not be possible after dispatch.

If a delivery is missed or a parcel is returned to us, please contact us so we can arrange the next steps. Any applicable redelivery charge will be explained before you agree to it.

Delayed, missing or damaged parcels

If your order has not arrived within the estimated delivery period, or arrives damaged, contact hello@aolondon.co with your order number. For damaged items, photographs of the product and packaging can help us investigate.

We will work with the delivery provider to resolve the issue and arrange a replacement or refund where appropriate. Your order remains our responsibility until it reaches you or someone you have nominated to receive it.

Delivery estimates do not limit your statutory rights.

Returns

For information about cancellations, returns and refunds, please see our Returns Policy.